Macfox X7

My 14-year-old son was so excited to receive his bike and put it all together himself and did quite a good job. We do have a bit of an issue with the battery indicator and the odometer as the indicator seems to move around a little bit and it’s hard for him to know exactly how much battery he has left. Also he’s been riding it for four days and it shows that he only has 6 miles. Other than that, everything seems to be good.

I put the bike together in an hour later when my son was riding it the rear tire went flat… do I know nails or staples or anything in the tire? It must’ve been a bad inner two so that was a pain to have have to take the rear tire off and replace the inner tube right away. I called support, but they never returned my phone call. Also, when I ordered the bike, I received a $45 charge from macfox, I called and support said they would open a claim and haven’t heard a thing back. Not a good first experience with you guys… Joe

I appreciate how responsive your support group was to my email, providing the right product and shipping of the product. My grandson is happy to have his bike back. Thank you for the great service